COVID-19 (Coronavirus) is creating uncertainty for many of us in our daily lives. We’d like to reassure you that here at NRM we’re keeping our offices running as normal but not open to the public. We are following government guidelines to ensure we can continue to manage your development. We have facilities to allow some of our employees to work from home.
Over the coming weeks, we envisage more of our employees may need to work from home, however, please continue to call our main office number on 01603 980333 where your call will be answered.
UPDATES
Update 16/3/20 :
We have suspended our domestic cleaning services and hot water cylinder servicing to reduce exposure for our staff.
We using this time to support our business clients with additional cleaning services (to communal areas / lobbies etc).
Update 24/3/20:
NRM Action plan: implementation of the following takes effect from March 24th, 2020
- NRM will continue to provide essential works wherever possible, subject to customer confirmation based on the COVID-19 development-Please ensure separation within the Government guidelines (2 metre minimum) and sanitised working environment to ensure uninterrupted and safe attendance.
- In those cases where is not possible to carry out any service, maintenance visits will be deferred and completed within the coming months.
- A dedicated call-out team of service engineers will be available 24/7 to attend any urgent callouts.
- The repair teams will be operational on assigned jobs subject to customer confirmation.
- Our Call Centre will be available 24/7 as standard.
- Maintenance Engineers & Admin support will be accessible over the phone or via email as normal.
Update 21/6/20
Internal reviews continuing and monitoring government updated
Update 21/7/20
Internal reviews continuing and monitoring government updated
Due to the nature of the coronavirus (COVID-19) and the fluid situation, we have made provisions to provide the services described above but please be aware that there may be some disruption and delay in such services due to the current circumstances.
Further updates to be posted in due course.
We’re committed to providing you with the best service possible so you can continue to rely on us.