Got tenants calling outside office hours will emergency issues? –
Norwich Residential Maintenance can help…
- We can provide out of hours response (5pm to 8am, or hours to suit you) to speak directly with your tenants.
- Discuss the issue and attempt to resolve the issue over the phone (where possible)
- Decide whether immediate attendance is required and send appropriate contractor or arrange for next day repairs.
- Contact Lettings Manager next day with update and record of any calls / repairs.